AI Program Director
Lionbridge•
Work From Home, Any State, United States
•Posted March 19, 2025
Human
Artificial Intelligence
Overview
Employment Type
Location
Work From Home, Any State, United States
Salary
$140,000 USD/year dependent on experience
About Lionbridge
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.
Company Details
Website
Job Description
The AI Program Director functions as a Customer-facing, results-driven, and innovative AI leader. The role will have accountability for new opportunities, on-boarding and customer relationships for AI services and offerings. The AI Program Director will also lead internal AI strategy, collaborating with all functions to efficiently operationalize AI Services and Offerings. This role will have responsibility for building mutually beneficial Business relationships with our Customers, which help them solve their Business challenges and allow Lionbridge to grow its own business by providing expert advice on integrating ML models with Lionbridge technologies.
Requirements
- 5-8 years’ experience in the Localization business
- 6 years’ experience in a position managing localization, data science or NLP projects
- 1 year experience in a research role in linguistic, social sciences or computer science
- Working experience with translation tools and management platforms required
- Prior role in a consultancy or advisory capacity is desirable
- Knowledge of key sales processes and tools
- Strong team management, experience mentoring local and remote teams
- Strong analytical/problem solving skills
- Superior judgment, team building, budgeting
- Experience in effecting change through effective cross-group collaboration
- Strong oral and written communication skills
- Adaptability, flexibility, and the ability to deal with ambiguity
- Strong project management and negotiation skills
- Innovative and creative
- 8+ years’ experience in project management, program management, finance or marketing
- BA/BS required. Advanced business degree preferred
Responsibilities
- Personally engage with customers as senior leader
- Communicate directly with the customer team on AI and Localization topics
- Provide expert advice on integrating ML models with Lionbridge technologies
- Provide training and guidance to internal teams on AI-related concepts and processes
- Work with operations leadership, Lionbridge’s Sales team and GDC teams to ensure customer satisfaction
- Review and report on all AI services and offerings monthly
- Track, monitor and improve performance of team and external suppliers
- Regularly review program financial data
- Recognize Customer needs and proactively focus on fulfilling these needs
- Full ownership and accountability for a single Program or group of Programs
- Proactively manage margin and other KPIs on assigned program(s)
- Collaborate with and support Lionbridge Sales teams
- Manage operational revenue forecasts
- Provide support as a key interface with Customers
- Drive onboarding of new Customers or new business streams
- Manage program workflows including financial processes, technical solutions and headcount planning
- Provide timely and accurate forecasts of our expected revenue
- Provide guidance and direction to global operations teams for owned account(s)
- Consistently drive excellent Customer experience and service
- Establish and monitor KPIs and QBR processes internally and with customer(s)
- Provide executive updates and overviews on overall health of customer accounts
Benefits
- Competitive pay based on the work you’ll do here
- Health Coverage for you and your family with multiple plan options
- Generous Paid-Time-Off and 10 Company Paid Holidays
- 401k with company match
- Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program
- Earn extra money in your HSA for completing Wellness Incentive goals
- Career guidance with learning and development opportunities
Skills & Technologies
AI
Localization
ML models
Customer Engagement
Operational Excellence
Business & Financial
Project Management
Program Management
Sales
Communication Skills
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Apply NowJob Summary
Job Type:Human
Posted On:March 19, 2025
Location:Work From Home, Any State, United States
Salary:$140,000 USD/year dependent on experience
Category:Artificial Intelligence